Information for Patients
New Patients Welcome!
If you are looking for a new dental team in 100 Mile House, please contact us. We are happy to welcome new patients and look forward to meeting you and your family!
Scheduling, Reminders & Cancellations
We respect your time and always try our best to stay on schedule. Automated email reminders for appointments will be sent one week prior and again one day before your visit.
If you need to cancel or postpone your appointment, we kindly request that you give us as much notice as possible.
Patient Education
Maintaining good oral health long-term starts with being informed and educated about your dental care. That’s why we prioritize patient education, ensuring you fully understand your oral health status and any recommended treatments. We will take the time to answer your questions and keep you fully-informed every step of the way.
Frequently Asked Questions & Answers
Here are some common questions our patients ask about our office.
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What do I need to bring to my first appointment?
Please bring along your current insurance plan details and medical history to your first appointment.
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How early should I arrive for my appointment?
Please arrive 10 to 15 minutes ahead of your appointment so you have plenty of time to fill out our New Patient Form.
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What hours are you open throughout the week?
Our dental office is open during the following hours:
- Monday:08:30 am - 05:00 pm
- Tuesday:08:30 am - 05:00 pm
- Wednesday:08:30 am - 05:00 pm
- Thursday:08:30 am - 05:00 pm
- Friday:Closed
- Saturday:Closed
- Sunday:Closed
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Are you taking on new patients?
Yes! We are happily welcoming new patients and their families to our dental clinic. Please contact us to book an appointment.
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In what kind of situation would I need X-rays?
X-rays, also known as radiographs, help our dentists see potential concerns hiding below the gum line and between the teeth that are not visible to the naked eye.
Using X-rays, we can observe the presence or absence of teeth (emerging teeth, missing permanent teeth, the position of wisdom teeth, and impacted teeth), cavities in their early stages, and the bone level (which often deteriorates after teeth are extracted or during advanced gum disease).
X-rays also help your dentist see abscesses, cysts and calcified arteries (which can lead to a stroke).
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Do you accept dental insurance? How does it work?
Yes we accept dental insurance. If you have a dental insurance plan, we will take care of all the paperwork so you are reimbursed for all benefits to which you are entitled.
We can electronically submit paperwork to your insurance company for you. We also send all treatment plans for pre-authorization to find out what your specific plan will cover.
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How often should I get my teeth cleaned?
Our preventive care recommendations are tailored to your individual needs, considering factors such as your oral hygiene routine, current dental health, cavity risk, and overall habits.
Patients with conditions like gum disease, untreated cavities, frequent new cavities, or root exposure should schedule more frequent visits than those with minimal dental concerns.
To help prevent further issues, those at higher risk should see their dentist every three to four months.
For individuals with healthy teeth and gums, we suggest a checkup every six months.
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What if my insurance only covers cleaning every nine months?
Insurance policies vary in coverage. The '9-month rule' pertains to how often you can have a recall exam, polishing, and fluoride treatment. This does not mean that you won't be able to have your teeth cleaned.
Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stains from your teeth to help prevent your gum tissues from becoming irritated and bleeding.
Fees & Payment
Our goal is to provide you with accurate and thorough estimates of our fees before providing any treatment. We will never charge you more than the amount in our estimate without prior notification.
We accept payment from your insurance company, e-transfer, cash, cheque, debit, Visa, or MasterCard.
Please do not hesitate to reach out for additional information or to discuss individual financial arrangements for you and your family.
Emergencies
Please call us right away if you have a dental emergency or are experiencing pain. We will do our best to see you as soon as possible.